Gaya APA

Tjiptono, F. (2012). Service management mewujudkan layanan prima (Edisi 2). Yogyakarta: C.V ANDI OFFSET.

Gaya MLA

Tjiptono, Fandy. "Service management mewujudkan layanan prima". Edisi 2 Yogyakarta: C.V ANDI OFFSET, 2012. Text.